We believe in taking the time during discussions and inspection to uncover any special activities and concerns that could affect the choice of coating we will recommend. We also work to educate our customers about materials and processes. We don’t expect to turn every client into an expert, but they need to know enough to make a solid and informed decision when they are presented an estimate.

We find that there is a lot of confusion and many misconceptions about what type of coating is appropriate to each type of need. Everyone involved in the decision needs to have all the facts and not get caught up in what might be false impressions.

When we speak to prospective customers, we want to first understand then give all the facts pertinent to their situation relative to the way the floor will be used once installed. One example of what might seem to be a minor item is the way the floor will be cleaned and what products will be used during that process.

Even though it seems like a minor point, consideration of cleaning solution or applicators used during cleaning can cause issues with the long-term durability of the coating. Some cleaning agents can cause problems if their specific characteristics are not factored into the type and formulation of coating that will be used.

We want to have a long-term relationship with each customer we serve, so it is important for us to ensure that they are fully aware of the reasons for our recommendation. We take pride in being straightforward and ethical in all communications with our customers.

We’re concerned with doing the best job for the long run. Therefore, it’s important that we ask as many questions possible in order to determine and answer to expectations.